SHIPPING & RETURNS
Shipping
Please allow up to (3) business days for your order to be processed and shipped. We reserve the right to use our preferred method of shipping unless otherwise stated. We ship only to valid locations within the United States (including Alaska and Hawaii). We do not ship to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
Return Policy
In the event you need to return an item to us, please follow the steps below. For all warranty issues, please follow the steps in Warranty Information.
Returns may be accepted if purchased within 30 days from lux-tactical.com. Refunds are only applicable to items purchased directly from Lux Tactical.
You can only initiate a return after an order has been marked as shipped. Please contact info@lux-tactical.com to obtain a Return Authorization Number.
The refund will be for the full value of the returned items, so long as the returned items are in new and unused condition. Any products that show signs of use or that have been mounted will not be accepted for returns or refunded. We reserve the right to deny claim for return/refund if it is determined the unit does meet the requirements upon inspection.
Please note you are responsible for shipping the products back to Lux Tactical. Please ensure the product is packaged properly. We are not responsible for items damaged in transit. We highly recommend using a trackable shipping method as we are not responsible for lost items. Please write the Return Authorization Number on the outside of the box.
Shipping and handling fees will not be refunded, unless returns are for defective or damaged products, or the wrong product was shipped.
If you need to make a return due to defective or damaged products, or the wrong product was shipped please follow the steps in Warranty Information. In these cases, you may be compensated for the return shipping.
Please allow up to 10 days for your package to be received and processed.
All products purchased on Lux-tactical.com may only be returned according to these terms, and may not be returned to any Lux Tactical retailer or authorized Lux Tactical dealer.